Refund policy

Eligibility for Returns or Exchanges

If LAGO isn’t quite the perfect fit, you can initiate a return within 14 days from the date you received it for a full refund. If you decide to return it between 15 to 30 days after receipt, we'll offer you store credit instead.

Please note: For a successful return, items must be unused, undamaged, and returned in their original packaging. Items that don’t meet these criteria may face a return rejection or a restocking fee.

Shipping Policy

Returns: You will need to cover the return shipping costs unless the product arrived flawed or damaged.

Product Defects: Encounter a defect? Send us a video showing the problem. If it’s a verified defect, we'll take care of the return shipping costs for a return or exchange.

Refunds & Store Credit

We'll issue refunds to the original payment method for returns within the 14-day period. For returns made after this period and up to 30 days, store credit will be provided.

International Returns & Exchanges

Our international friends receive the same return privileges as our domestic customers, but please note that LAGO cannot cover international shipping costs.

Customer Service

Have questions or need to start a return or exchange? Our customer service team is ready to assist you.

Processing Time

We aim to process returns and exchanges within 7 to 14 business days. We’ll let you know as soon as we've received your items and again when your return or exchange is complete.